IRS ‘deliberately’ cut customer service, made tax season extra painful, report finds

 IRS Commissioner John Koskinen denied that his agency had singled out taxpayers' customer service for special reductions. (Associated Press)

The IRS “deliberately” cut its customer service this year, prostate making the tax season more painful than it had to be for millions of taxpayers, House Republicans concluded in a new report Wednesday that accused the agency of wasting money on pet projects while hanging up on millions of callers. Wait times spiked to an average of…

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