Metrolink’s goal is to keep ridership at or below 30 percent of the available seats per rail car to allow for up to six feet of social distance between riders. Ridership is closely monitored on all trains so when one has consistently reached 30% ridership, Metrolink can add a passenger car or additional train service, as possible, to allow for social distancing.
“How Full is My Train?” users will be able to view average train ridership before boarding. If their travel plans are flexible, they may choose to take a train that usually has fewer people on it. In many cases, riders will be able to simply move to other cars if one car appears crowded.
“We know that safety is top of mind with our customers,” said Metrolink Board Chair Brian Humphrey. “Safety is foundational at Metrolink – and a shared responsibility. Riders are required to wear face coverings while on our platforms and on board our trains. This tool empowers the rider to practice social distancing.”
Metrolink’s recent Customer Survey, found that social distancing and cleanliness are among the top concerns of riders. Close to 81% of survey respondents indicated they would ride with Metrolink again, with 29% planning to return as soon as the stay-at-home measures are lifted. The survey also revealed that popular amenities like electrical outlets and Wi-Fi are now taking backseat to riders’ desire for hand sanitizers on every rail car.
Safety First at Metrolink
Since March, Metrolink has significantly enhanced cleaning and other safety protocols to keep riders safe. These include:
- Enhancing cleaning protocols, which include wiping down regularly touched surfaces such as doors, restrooms, head rests, armrests, handrails, tables and trash areas using disinfecting products, as well as the daily use of electrostatic sprayers that mist hospital-grade disinfectant on all areas of train cars – especially helpful for hidden and hard-to-reach locations.
- Introducing a new Clean Care Crew dedicated to cleaning and disinfecting trains throughout the day.
- Installing hand sanitizer stations on each train car, and ensuring they are filled more often.
- Requiring face masks and coverings for anyone on board Metrolink trains and on Metrolink platforms and providing conductors with a limited supply of face masks for riders who have forgotten their face covering.
Continuing to reiterate guidance from the Centers for Disease Control and other health authorities on ways to keep themselves and others safe through personal hygiene and social distancing.
Metrolink is Southern California’s commuter rail service enabling people to connect to their jobs and explore all that the region has to offer. Every year, Metrolink has nearly 12 million boardings from people who ditch their cars to avoid gridlock, removing an estimated 9.3 million vehicles from the roads and reducing greenhouse gas emissions by 130,000 metric tons. Metrolink is the largest commuter rail agency in California and the third largest in the United States operating seven lines along a 538-mile network that travels across Los Angeles, Orange, Riverside, San Bernardino and Ventura counties.
