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    Oxnard, CA | 311 App Recent Technical Issue And Resolution

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    News Release

    There was a technical issue with the 311 app recently. Our provider, Accela, may at some point update the app, but it has not done so yet and there is no current date when it will do that. However, there is a fix people can do on their phones, which is:
    • Android Users: Go into device settings for the app and clear the app’s storage/data, then relaunch the app and log back in.
    • iOS Users: Log out of the app and log back in; if this feature is still not accessible, uninstall and reinstall the app from the App Store.
    We posted this solution on social media already. Comparing the data from November to January, there has not been a decrease in use (in fact, there has been an increase in use), so it seems most of our users are not continuing to experience this problem; however, new CIO Helen Miller will share this at the Community Services, Public Safety, Housing & Development Committee meeting tonight and also at the City Council meeting on 2/1/22 for the remaining users who have concerns. If you are hearing concerns, please feel free to forward this email onto anyone who might need the instructions. 
    Shiri Klima
    Deputy City Manager
    City of Oxnard

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